Common Questions and Answers

Common Questions and Answers2020-07-12T22:16:01+00:00

Frequently Asked Questions

HOW DO I SIGN UP?2020-07-13T00:18:40+00:00

To get access to Pinmarx Connect Software contact us or call 877-778-0040 and we’ll help get your account activated.

CAN I CHANGE SERVICE PROVIDERS OR REQUEST MY SERVICE PROVIDER BE ADDED TO THE PINMARX NETWORK?2020-05-13T13:39:25+00:00

Yes, you may change service providers at any time by simply contacting our support team by clicking here or by calling 877-778-0040.

ARE THERE HIDDEN FEES?2020-05-13T13:40:04+00:00

Pinmarx does not charge to onboard assets into the Pinmarx Connect platform and is a free to join B2B network. We assist in securing competitive pricing and coordinate many types of asset services. Subscription fees for additional support are all contracted and there are no hidden fees.

WHY BECOME A PINMARX SERVICE PROVIDER?2020-05-13T13:41:08+00:00

Pinmarx works with high quality service providers to support our customers. We add value to service providers by increasing customer volume and operate a much simpler way to track incoming assigned services. We create relationships that typically involve multi-year agreements with multi-year renewal provisions. More customers, more assets, more volume and more profits.

WHAT VEHICLES AND EQUIPMENT DO PINMARX SERVICE PROVIDERS SUPPORT?2020-05-13T13:41:50+00:00

Our providers support nearly all passenger vehicles, vans, trucks, trailers, forklifts, scissor lifts and equipment. Fleets with multiple brands, classes and types of assets can all be maintained and repaired under our comprehensive platform.

IS THERE ANYTHING TO DOWNLOAD OR INSTALL?2020-05-13T13:42:34+00:00

No, Pinmarx is a cloud-based platform operating with a responsive web application available over tablets, smartphones and computers. There’s no hardware to install in vehicles and Pinmarx works with all major, web browsers. Stay connected and compliant every day with Pinmarx Connect.

ARE WE CHARGED FOR INACTIVE ASSETS THAT HAVE BEEN SOLD, RETIRED OR DISPOSED OF?2020-05-13T13:43:14+00:00

Pinmarx archives inactive assets and your organization is not charged for them. Assets can be re-activated at any time and can be placed back into your system in just seconds.

HOW DO I PAY FOR PINMARX SaaS SERVICES?2020-05-13T13:43:43+00:00

Only custom accounts are billed monthly when specific custom software or telematic integrations are built for a customer. Billing usually begins 30 days from the start date and all costs, terms, conditions and agreements are approved in advance by each customer. SaaS invoices are electronically distributed and hard copies can be mailed as well. On all standard Pinmarx Connect accounts services are free.

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