Frequently Asked Questions

HOW DO I SIGN UP?

To get access to Pinmarx Connect email service@pinmarx.com or call 877-778-0040 and we’ll help get your account activated.

CAN I CHANGE SERVICE PROVIDERS OR REQUEST MY SERVICE PROVIDER BE ADDED TO THE PINMARX NETWORK?

Yes, you may change service providers at any time by simply contacting our support team at service@pinmarx.com or by calling 877-778-0040.

ARE THERE HIDDEN FEES?

Pinmarx does not charge to onboard assets into the Pinmarx Connect platform and is a free to join B2B network. We assist in securing competitive pricing and coordinate many types of asset services. Subscription fees for additional support are all contracted and there are no hidden fees.

WHY BECOME A PINMARX SERVICE PROVIDER?

Pinmarx works with high quality service providers to support our customers. We add value to service providers by increasing customer volume and operate a much simpler way to track incoming assigned services. We create relationships that typically involve multi-year agreements with multi-year renewal provisions.

WHAT VEHICLES AND EQUIPMENT DO PINMARX SERVICE PROVIDERS SUPPORT?

Our providers support nearly all passenger vehicles, vans, trucks, trailers, forklifts and scissor lifts. Fleets with multiple brands, classes and types of assets can all be maintained and repaired under our comprehensive platform.

IS THERE ANYTHING TO DOWNLOAD OR INSTALL?

No, Pinmarx is a cloud-based platform operating with a responsive web application available over tablets, smart phones and computers. There’s no hardware to install in vehicles and Pinmarx works with all major, web browsers.

ARE WE CHARGED FOR INACTIVE ASSETS THAT HAVE BEEN SOLD, RETIRED OR DISPOSED OF?

Pinmarx archives inactive assets and your organization is no longer charged for them. Assets can be re-activated at any time and can be placed back into your system in just seconds.

HOW DO I PAY FOR PINMARX SAAS SERVICES?

Accounts are billed monthly. Billing usually begins 30 days from the start date. Invoices are electronically sent and hard copies can be mailed as well.

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